Incidencias recientes

March 30, 2026

Snapshots are not processing.

This issue is now resolved and Snapshots should start processing. Please reach out to support if you are facing any more issues.

Mar 30,5:31 PM

Snapshots are not processing.

We are aware of an issue with Snapshots not processing in subaccounts. Our Development team is currently working on a solution.

Mar 30, 4:38 PM

Latency in loading snapshots.

The issue has been resolved.

Mar 30,12:53 PM

Latency in loading snapshots.

We are currently investigating this issue.

Mar 30, 10:30 AM

March 25, 2026

We are investigating an issue where Business Profile updates (logos, names, timezones, and websites) are failing to save across multiple sub-accounts.

We have resolved the issue.
Voice AI calls are functioning as expected

Mar 25,1:34 PM

We are investigating an issue where Business Profile updates (logos, names, timezones, and websites) are failing to save across multiple sub-accounts.

Voice AI calls were not connecting, our team is working on it to identify the issue

Mar 25, 12:30 PM

March 16, 2026

CRM Conversations Tab Not Loading

We have resolved the issue

Mar 16, 11:20 AM

CRM Conversations Tab Not Loading

We are currently investigating an issue where some users are unable to load the Conversations tab within the CRM. Multiple reports have been received and our engineering team has been notified and is actively investigating the root cause.

We will provide updates as soon as more information becomes available.

Mar 16, 10:45 AM

CRM Conversations Tab Not Loading

We are currently investigating an issue where some users are unable to load the Conversations tab within the CRM. Multiple reports have been received and our engineering team has been notified and is actively investigating the root cause.

We will provide updates as soon as more information becomes available.

Mar 16, 10:39 AM

March 13, 2026

Sub Accounts are not getting listed in the Agency viewd

We have resolved the issue. Sub-accounts are getting loaded as expected

Mar 13, 7:20 AM

Sub Accounts are not getting listed in the Agency view

Team has identified the issue, Working on the fix.

Mar 13, 7:08 AM

March 10, 2026

Disruption with voice AI calls

We have resolved the issue.
Voice AI calls are functioning as expected

Mar 02,5:30 AM

Disruption with voice AI calls

Voice AI calls were not connecting, our team is working on it to identify the issue

Mar 02, 4:30 AM

March 02, 2026

Disruption with voice AI calls

We have resolved the issue.
Voice AI calls are functioning as expected

Mar 02,5:30 AM

Disruption with voice AI calls

Voice AI calls were not connecting, our team is working on it to identify the issue

Mar 02, 4:30 AM

February 28, 2026

A2P Profiles Impacted

The issue is now resolved.

Feb 28, 7:43 AM

A2P Profiles Impacted

Submissions of new A2P profiles impacted due to an ongoing provider issue. We are working with our partners to resolve this at earliest.

Feb 28, 6:59 PM

February 26, 2026

Degraded performance of marketplace webhooks and Jobber Integration

Webhook delivery delays occurred due to a configuration issue following a system update; the issue has been resolved and all pending events have been successfully processed

Feb 24,5:00 PM

Degraded performance of marketplace webhooks and Jobber Integration

Team is looking into the incident

Feb 24, 2:40 PM

February 25, 2026

Issues with adding and showing Dedicated Domain DNS Records

This issue is now resolved. You should now be able to see and add DNS Records. Please reach out to support if you are still seeing any issues.

Feb 25, 4:05 PM

Issues with adding and showing Dedicated Domain DNS Records

We have identified that this issue is resulting from a Mailgun outage. Mailgun is currently working on a solution to this issue. You can also check the status on mailgun's page under "Intermittent Email Validation Errors" https://status.mailgun.com/

We will post another update once this is resolved.

Feb 25, 2:25 PM

Issues with adding and showing Dedicated Domain DNS Records

We are currently Investigating an issue with adding and seeing DNS records within dedicated domains (Email Services)

Feb 25, 8149 PM

February 17, 2026

We are currently investigating an issue affecting SSL validation when adding External Domains to Sub-Accounts, caused by a Cloudflare service disruption.

The issue has been resolved.

Feb 17, 11:00 PM

We are currently investigating an issue affecting SSL validation when adding External Domains to Sub-Accounts, caused by a Cloudflare service disruption.

Our team is actively monitoring and will provide updates as more information becomes available.

Feb 17, 6:45 PM

Performance of marketplace and integration would be degraded

The issue has been resolved.

Feb 17, 8:19 AM

Performance of marketplace and integration would be degraded

Team is looking into it.

Feb 17, 7:52 AM

February 13, 2026

Unable to Answer Incoming Calls

We have resolved this issue and service functionality has been restored.

Feb 13, 12:47 PM

Unable to Answer Incoming Calls

The team has identified the issue and is working on a deployment to resolve this issue.

Feb 13, 12:15 PM

Unable to Answer Incoming Calls

We are currently experiencing an ongoing issue affecting incoming calls across the platform. Users on both the mobile app and web app are reporting that incoming calls are not connecting properly — calls continue ringing and cannot be picked up.

This impacts customers using both LC Phone and Twilio-integrated numbers.
Our engineering team is actively investigating the root cause and working on a fix. We’ll provide the next update as soon as we have more information or a resolution timeline.

Feb 13, 8:49 AM

February 11, 2026

Provider Outage

The issue has been fully resolved, and all functionality has been restored. The incident was caused by an issue with one of our third-party vendors, which has now been addressed.

Feb 04, 1:08 PM

Provider Outage

We have identified some partial issues with the first purchase of phone numbers.

Team is running this down.

Feb 04 12:25 PM

February 04, 2026

Phone number purchase not working

The issue has been fully resolved, and all functionality has been restored. The incident was caused by an issue with one of our third-party vendors, which has now been addressed.

Feb 04, 1:08 PM

Phone number purchase not working

We have identified some partial issues with the first purchase of phone numbers.

Team is running this down.

Feb 04 12:25 PM

February 02, 2026

User-facing authentication failures in page builder impacting multiple customers

The issue has been resolved.

Feb 02, 6:33 AM

User-facing authentication failures in page builder impacting multiple customers

Team is working on it.

Feb 02 5:30 AM

January 27, 2026

We are running down some degradations in API performance. Possibly related to an ongoing google cloud incident.

The issue has been resolved.

Jan 27, 1:00 AM

We are running down some degradations in API performance. Possibly related to an ongoing google cloud incident.

We are currently working with them for resolution.

Jan 27 12:08 AM

January 22, 2026

Delay in the Auto Pilot responses in Conversations AI

The issue is now resolved.

Jan 22, 5:44 AM

Delay in the Auto Pilot responses in Conversations AI

We have identified delays in the Auto Pilot responses in Conversations AI. Team is working on adding a fix

Jan 21, 9:30 PM

January 21, 2026

Side Bar is not working

The issue has been resolved.

Jan 21, 12:45 PM

Side Bar is not working

Team is working on it.

Jan 21 11:25 AM

January 20, 2026

Opportunities Page is not loading

The issue has been resolved.

Jan 20, 11:50 PM

Opportunities Page is not loading

Team is working on it.

Jan 20 11:30 AM

January 13, 2026

Marketplace Service Disruption Affecting Integrations and UI

The issue has been resolved.

Jan 13, 6:25 PM

Marketplace Service Disruption Affecting Integrations and UI

Users may encounter failures when accessing the Marketplace UI, authenticating Marketplace apps, or executing workflows that rely on Marketplace integrations.

Jan 13 5:25 AM