Incidencias recientes
December 04, 2025
App is down
Our services are back up and running.
Dic 05, 12:20 PM
App is down
App is currently down as Cloudflare is having an outage right now.
Dec 05, 12:00 AM
December 02, 2025
A2P Registration issues
This issue is now resolved. If you are still seeing this error please open a chat with support.
Dic 03, 4:02 PM
A2P Registration issues
We are currently investigating an error:
"Your profile submission failed There was some issue while submitting the profile OOM command not allowed when used memory > 'maxmemory'."
when submitting A2P profile submissions.
Our Development team is running down this issue now.
Dic 03 3:30 PM
November 30, 2025
Delays in resuming contacts in Workflows
We have added a fix and things should be back to normal.
Dic 01, 12:00 PM
Delays in resuming contacts in Workflows
We have added a fix and things should be back to normal.
Dic 01, 8:30 PM
Delays in resuming contacts in Workflows
We’re currently seeing delays in resuming contacts within workflows. These are purely timing delays—no data loss or drops have occurred. Team is running this down.
Dec 01, 6:00 AM
November 25, 2025
Performance Degraded: Chats within communities
The intermittent chat connectivity issue in Communities has been resolved. All systems are operating normally.
Nov 26, 5:30 AM
Performance Degraded: Chats within communities
We’re currently observing intermittent connection issues in Chats within Communities. Some users may experience delayed messages or temporary disconnections.
Our team is investigating the root cause and monitoring the impact. We’ll share updates as soon as we have more information.
Nov 26, 4:00 AM
November 24, 2025
Reply Box Missing In Conversations
We have added a fix for the issue. The issue is resolved.
Nov 25, 2:00 AM
Reply Box Missing In Conversations
We have identified an issue where reply box is missing in conversations. We are adding a fix for it.
Nov 25, 1:00 AM
November 23, 2025
Request a Review button is not working inside QuickActions
We have added a patch and the issue is fixed.
Nov 24, 12:00 AM
Request a Review button is not working inside QuickActions
We have identified an issue in production where the Request a Review button (inside of Quick Actions) is not doing anything when clicked.
Nov 23, 12:00 AM
Dialer is not working
Calling functions are recovering now and you should be able to make outbound and inbound calls. We will share more details in some time.
Nov 20, 9:00 PM
Dialer is not working
We are investigating reports of Dialer not working.
Nov 20 8:00 AM
November 20, 2025
Calling services via the dialer are not working
We have added a fix for it. Calling services should be back up again.
Nov 21, 3:00 AM
Calling services via the dialer are not working
Calling services via the dialer are not working. We are adding a fix for it.
Nov 21, 2:30 AM
November 19, 2025
Sub-account Google connection expiry issue
The issue is fixed from our side. The impacted users will need to manually re-connect their google accounts on the integrations page.
Nov 20, 4:30 AM
Sub-account Google connection expiry issue
We have identified an issue with Google connection getting expired on the sub-accounts. We are currently working on resolving the issue.
Nov 20, 11:00 AM
November 17, 2025
Some product functionalities may be experiencing intermittent instability due to a Cloudflare-related outage.
The issue has been resolved.
Nov 18, 8:42 PM
Some product functionalities may be experiencing intermittent instability due to a Cloudflare-related outage.
We’re closely coordinating with Cloudflare and working to ensure reliable access as the issue is resolved.
Nov 18 5:48 AM
November 16, 2025
Investigating slowness issues across the platform
The issue has been resolved now
Nov 17, 1:20 PM
Investigating slowness issues across the platform
The issue has been resolved now
Nov 17, 1:20 PM
Investigating slowness issues across the platform
Slowness issues have been resolved and we are continuing to monitor system performance.
Nov 17, 12:30 PM
Investigating slowness issues across the platform
We have identified issues with across the platform.
Team is running this down.
Nov 17, 11:25 AM
November 14, 2025
Facebook Reels Failing to Publish via Social Planner
The issue has been resolved.
Nov 14,, 2:00 PM
Facebook Reels Failing to Publish via Social Planner
We are facing an issue while posting Facebook reels due to an issue with the underlying Facebook API.
Nov 11, 2:30 AM
November 12, 2025
Investigating issue in Contact Activity Data
The issue has been resolved.
Nov 10,, 12:05 PM
Investigating issue in Contact Activity Data
We have identified issues with contact activity data.
Team is running this down.
Nov 12, 10:40 AM
November 10, 2025
3rd Party Support System Outage
This has been resolved! Please reach out to support if you are encountering any issues.
Nov 10,, 12:05 PM
3rd Party Support System Outage
Certain customers may have issues reaching out to support. We are aware of this incident and we are working with our provider to resolve this as soon as possible.
Nov 10 7:30 AM
October 30, 2025
Reports of slowness
The issue has been resolved.
Oct 30, 11:30 AM
Reports of slowness
We’ve received reports of slowness, and our team is currently working to resolve the issue.
Oct 30 8:10 AM
October 28, 2025
Opportunity notes count would not be visible for some of the customers on opportunity card
The issue has been resolved.
Oct 28, 4:45 AM
Opportunity notes count would not be visible for some of the customers on opportunity card
Team is working on it.
Oct 28 1:30 AM
October 20, 2025
Issues with chat support
The issue is resolved.
Oct 20, 3:00 PM
Issues with chat support
We have identified issues with several areas in our platform.
SMS Delays, Call Failures, Sub-account creation, Conversations(SMS/Calls), Contacts(SMS/Calls), Login via SMS, Onboarding issues.
Multiple areas are impacted due to underlying issues with the Cloud providers.
Oct 20 1:00 PM
Multiple areas impacted due to third party services unavailability
The issue is resolved.
Oct 21, 2:00 AM
Multiple areas impacted due to third party services unavailability
We have identified issues with several areas in our platform.
SMS Delays, Call Failures, Sub-account creation, Conversations(SMS/Calls), Contacts(SMS/Calls), Login via SMS, Onboarding issues.
Multiple areas are impacted due to underlying issues with the Cloud providers.
Oct 20 1:00 PM
October 13, 2025
We are facing temporary issue during Whatsapp Onboarding for new accounts due to Meta outage.
We have added a patch and the issue is fixed.
Oct 14, 7:40 PM
We are facing temporary issue during Whatsapp Onboarding for new accounts due to Meta outage.
The team has identified the issue and working actively on it
Oct 14 7:30 AM
October 06, 2025
Issue in Facebook Lead Syncing
The fix has been deployed, and new leads should now be syncing into the platform as expected. If you continue to experience issues, please reconnect your Facebook account from the Integrations page.
To recover any missed leads, sub-accounts can perform a manual sync by navigating to:Facebook Card → Three-dot Menu → Troubleshoot → Sync Leads (15/30 days)
Note: To prevent duplicate workflow executions, ensure re-entry is disabled for automations triggered by Facebook lead submissions.
Oct 8, 8:10 PM
Issue in Facebook Lead Syncing
The issue has been fully resolved for most of the sub-accounts, and lead and message syncing has resumed.
To recover any missed leads, users can perform a manual sync by navigating to:
Facebook Card → Three-dot Menu → Troubleshoot → Sync Leads (15/30 days)
Oct 7, 7:06 AM
Issue in Facebook Lead Syncing
Some sub-accounts experienced issues where leads and messages from Facebook were not syncing automatically into the platform.
Oct 2 8:30 AM
October 05, 2025
Issue in Opportunities Page
Issue stands resolved now.
Oct 7, 2:00 PM
Issue in Opportunities Page
We are noticing improvements for most of the sub-accounts. Team is still working on the fixes for remaining sub-accounts.
Oct 6 1:00 PM
Issue in Opportunities Page
We are running down issues with updates in the opportunities page.
Oct 6 10:30 AM
October 01, 2025
Delay in Notifications
The notifications delay is now resolved.
Oct 2, 9:30 AM
Delay in Notifications
The notifications delay is now resolved.
Oct 2 8:00 AM
Slow Logins
A mitigation has been deployed and the login slowness has been resolved.
Oct 2, 9:50 AM
Slow Logins
We’re seeing increased login times for some users. Our team is investigating the cause.
Oct 2 9:00 AM
September 30, 2025
Temporary login issues.
Earlier today, some users experienced increased login latency. The issue has been identified and resolved, and logins are now working normally.
Oct 1, 6:30 AM
September 29, 2025
AI Agents Menu item is not visible in the side bar.
Issue stands resolved now.
Sep 30, 3:40 AM
AI Agents Menu item is not visible in the side bar.
AI Agents Menu item is not visible in the side bar.
Team is investigating the issue and working on the fix.
Sep 30 1:00 AM
September 25, 2025
Social Planner –Scheduled Posts Not Appearing
The Mongo Sync worker went into a crash loop, which prevented posts from syncing to Elastic search. As a result, posts created between 6:54 PM IST and 7:42 PM IST did not appear in the Social Planner’s list view or calendar view. The issue was identified and resolved promptly, and normal functionality is restored.
Issue stands resolved now.
Sep 26, 9:30 AM
Social Planner –Scheduled Posts Not Appearing
Social Planner –Scheduled Posts Not Appearing.
Posts not syncing in the Social Planner, causing issues with post visibility in both the list view and calendar view after post creation.
Team is working on it.
Sep 26 8:30 AM
Opportunities are not loading for some locations and performance is slow.
Opportunities are now loading fine, the service has been restored, and the issue is resolved.
Sep 26, 5:50 AM
Opportunities are not loading for some locations and performance is slow.
Opportunities are not loading for some locations, and performance is slow. The team is currently investigating the issue.
Sep 25 11:30 AM
September 23, 2025
Customers will not be able to login via SMS OTP
Issue stands resolved now.
Sep 24, 8:20 AM
Customers will not be able to login via SMS OTP
Customers will not be able to login via SMS OTP, Team is investigating further on this issue.
Sep 24, 7:55 AM
September 21, 2025
We are currently experiencing an issue that is affecting the performance of two features: Update Template Delete Template
The issue is now resolved.
Sep 22, 10:27 AM
We are currently experiencing an issue that is affecting the performance of two features: Update Template Delete Template
Customers would see a delay in updates in conversations listing
For actions like Mark as Read, Unread etc.
Team is investigating this currently.
Sep 22, 6:30 AM
September 18, 2025
We are currently experiencing an issue that is affecting the performance of two features: Update Template Delete Template
Issue stands resolved now.
Sep 19, 11:40 AM
We are currently experiencing an issue that is affecting the performance of two features: Update Template Delete Template
Service Impact on WhatsApp Screens:
We are currently experiencing an issue that is affecting the performance of two features:
Update Template
Delete Template
Our team is actively working on resolving this and will share updates as soon as more information is available.
Sep 19, 8:00 AM
September 17, 2025
Partial Degradation: We are experiencing intermittent product syncing issues with PayPal and Stripe.
The queue has gone down now and normal operations have resumed.
Issue stand resolved now.
Sep 18, 4:00 AM
Partial Degradation: We are experiencing intermittent product syncing issues with PayPal and Stripe.
We are experiencing intermittent product syncing issues with PayPal and Stripe. Sync delays may cause Order Forms to temporarily not recognize products when listing them.
Team is working on it.
Sep 17, 1:00 AM
September 08, 2025
Whatsapp: Slow Message Delivery
The Issue is completely resolved.
Sep 09, 11:45 AM
Whatsapp: Slow Message Delivery
We have added a fix for this. We are making sure things are back to normal in few minutes.
Sep 09, 11:15 AM
Whatsapp: Slow Message Delivery
We are observing slow delivery of Whatsapp messages with some messages going into Pending state.
Sep 09, 10:30 AM
September 04, 2025
Delays in Opportunities
The issue has now been fixed. There should be no delays in the opportunities page.
Sep 05, 4:20 AM
Delays in Opportunities
We are seeing some delays in opportunities sync which is affecting the load times of opportunities main page.
Team is working on the resolution.
Sep 04, 12:00 AM
September 02, 2025
The Add Contact to Workflows API is returning a 400 Bad Request error.
The issue has been resolved.
Sep 02, 11:10 AM
The Add Contact to Workflows API is returning a 400 Bad Request error.
The Add Contact to Workflows API is returning a 400 Bad Request error.
Affected Users: Marketplace Developers.
Status: The team is actively working on a fix and will resolve this as soon as possible.
Sep 02, 6:10 AM
August 29 , 2025
The usage summary on the Agency and Sub-account Billing page is currently unavailable due to a temporary outage.
The issue has been resolved.
Aug 29, 2:50 AM
The usage summary on the Agency and Sub-account Billing page is currently unavailable due to a temporary outage.
Team is working on the resolution
Aug 29, 12:21 AM
Conversation AI bots may respond slowly or not at all across all communication channels including Facebook, Instagram, SMS, Live chat and Whatsapp.
The issue has been resolved.
Aug 29, 5:30 PM
Conversation AI bots may respond slowly or not at all across all communication channels including Facebook, Instagram, SMS, Live chat and Whatsapp.
The issue has been resolved for some of the customers.
Team is working on the full resolution.
Aug 28, 9:30 PM
Conversation AI bots may respond slowly or not at all across all communication channels including Facebook, Instagram, SMS, Live chat and Whatsapp.
Team is currently investing the issue.
Aug 28, 5:32 PM
August 26 , 2025
We are currently encountering significant issues with the Email Template, as it is not opening properly. This includes both the existing templates and any new templates being created.
Issue stand resolved now
Aug 26, 3:40 AM
We are currently encountering significant issues with the Email Template, as it is not opening properly. This includes both the existing templates and any new templates being created.
We are currently encountering significant issues with the Email Template, as it is not opening properly. This includes both the existing templates and any new templates being created, Team is working on it.
Aug 26, 2:50 AM
Social Planner schedule post functionality was not working as expected
Team has reverted the recent changes which was causing this issue.
Issue stand resolved now.
Aug 26, 11:30 AM
Social Planner schedule post functionality was not working as expected
Social Planner schedule post functionality was not working as expected.
Team is working on it.
Aug 26, 5:45 AM
August 25 , 2025
Create sub-account page is facing a temporary outage
Team has completed the revert, Loading fine now and issue stands resolved.
Aug 25, 5:30 AM
Create sub-account page is facing a temporary outagets
The create sub-account page is facing a temporary outage where Snapshots are not listed for selection, team is working on the fix.eam is working on it.
Aug 25, 3:00 AM
August 20 , 2025
Expecting delays in workflow processing
The issue is resolved now.
Aug 20, 10:30 AM
Several clients are reporting issues with Outlook calendar sync for new appointments
Team is working on it.
Aug 20, 10:20 AM
August 11 , 2025
Several clients are reporting issues with Outlook calendar sync for new appointments
The issue is resolved now.
Aug 12, 12:15 PM
Several clients are reporting issues with Outlook calendar sync for new appointments
Team is working on it.
Aug 11, 11:45 AM
August 08 , 2025
Issue with calendar booking widgets and funnel previews loading slowly
The issue is resolved now.
Aug 08, 12:00 PM
Issue with calendar booking widgets and funnel previews loading slowly
Team is looking into it
Aug 08, 10:47 AM
July 31 , 2025
Degraded voice AI performance
Issue stands resolved now.
Jul 30, 10:58 AM
Degraded voice AI performance
Degraded voice AI performance, Team is working it.
Jul 29, 10:55 AM
July 29 , 2025
Authorize.net payments are failing
Issue stands resolved now.
Jul 30, 10:58 AM
Authorize.net payments are failing
Due to an incident on Authorize.net we are seeing a failure in payments going through Authorize.net payment gateway. Team is tracking it and will update the status
https://status.authorize.net/
Jul 29, 11:15 AM
Authorize.net payments are failing
Team has identified Authorize.net payments are failing
Jul 29, 10:55 AM
July 24 , 2025
Degraded Voice AI performance due to TTS Provider outage. Increased Latency in agent response.
Issue stands resolved now.
Jul 24, 11:25 AM
Degraded Voice AI performance due to TTS Provider outage. Increased Latency in agent response.
Team is currently investigating this incident.
Jul 24, 10:05 AM
July 22 , 2025
Degraded Voice AI calls performance
Issue stands resolved now.
Jul 22, 8:40 AM
Degraded Voice AI calls performance
Voice agent unable to pick calls intermittently due to a third party service downtime. The issue is identified and team is working on the fix.
Jul 22, 7:40 AM
July 04 , 2025
We experienced a service degradation affecting SMS delivery.
Issue stands resolved now.
Jul 04, 3:30 AM
We experienced a service degradation affecting SMS delivery.
We experienced a service degradation affecting SMS delivery. A sudden surge in incoming email-based requests triggered our billing service at an unusually high rate, wich overwhelmed our Redis infrastructure.
Jul 04, 2:45 AM
June 26, 2025
Social Media is Down
The issue is resolved
Jun 26, 5:15 AM
Social Media is Down
Social media is down, team is working on it.
Jun 26, 5:00 AM
June 25, 2025
Opportunities not showing up
The issue has been fixed
Jun 25, 7:25 AM
Opportunities not showing up
Opportunities not showing up , page is unresponsive, team is working on it.
Jun 25, 5:15 AM
June 24, 2025
Some users may experience stuck progress indicators after completing the WordPress product action via Launchpad.
The issue has been fixed
Jun 24, 8:00 AM
Some users may experience stuck progress indicators after completing the WordPress product action via Launchpad.
Users who completed the WordPress product action via Launchpad may see the progress stuck at 0% despite successful completion, team is working on it.
Jun 24, 6:49 AM
WordPress is facing a temporary outage with the All In one Migration Import Option
WordPress facing a temporary outage with the All In one Migration Import Option, team is working on it.
Jun 23, 4:50 AM
June 23, 2025
Experiencing hangs at the AI promo page and are unable to access the production app
The downtime was caused due to a deployment going out of sync, which has now been fixed and services are fully restored. Issue stands resolved now.
Jun 23, 4:50 AM
Experiencing hangs at the AI promo page and are unable to access the production app
We are currently investigating an issue where users are experiencing hangs at the AI promo page and are unable to access the production app. Our team is looking into the root cause with priority. We will provide further updates as soon as we have more information.
Jun 23, 4:00 AM
June 20, 2025
Delays in marketplace webhook deliveries
We experienced delays in marketplace webhook deliveries due to system scaling issues; the issue has been mitigated and services are now operating normally.
Jun 20, 9:00 AM
Delays in marketplace webhook deliveries
We are experiencing delays in marketplace webhook deliveries due to system scaling issues.
Jun 20, 7:16 AM
June 19, 2025
Lag/Slowness in the system
Unexpected spike on API caused latency, the issue is resolved.
Jun 19, 10:50 AM
Lag/Slowness in the system
Due to internal API latency issue there's general lag in the system. We're currently investigating the issue.
Jun 19, 9:30 PM
June 12, 2025
Bulk Actions is down
The issue is resolved. Bulk Actions is back online.
Jun 13, 3:04 AM
Bulk Actions is down
Bulk Actions is down, It impacts any bulk action that was conducted in the system, We are seeing delays in processing the contacts.Team is investigating on it.
Jun 12, 10:00 PM
GCP & Cloudflare Outage
Core systems are now back online following the major outage impacting Google Cloud and Cloudflare services. Our team has resolved the critical issues, and functionality has been restored across the platform.
Jun 12, 5:00 PM
GCP & Cloudflare Outage
Update 4:45pm CST
Core systems are back online! We are still cleaning up some edge cases and issues from the outages.
We will have another update on impacts from this outage soon.
Jun 12, 6:10 AM
GCP & Cloudflare Outage
At approximately 1:30 PM, Google Cloud experienced a global outage that impacted multiple platforms and services.
Our development team immediately began investigating the issue and reached out to our points of contact at both Cloudflare and Google for updates.
As of around 3:00 PM, systems have slowly started to come back online.
The team is actively assessing the impact on triggers, automations, integrations, incoming leads, and conversations.
We will share another update as soon as more information becomes available.
Jun 11, 6:10 AM
June 11, 2025
Execution logs in workflows may experience delays for some time.
The delays in workflow execution logs have been resolved.
Jun 11, 8:06 AM
Execution logs in workflows may experience delays for some time.
We are currently observing delays in the visibility of execution logs within workflows. The workflows themselves are not impacted and are running as expected. Our team is actively investigating the issue and working on a fix. We’ll keep you posted with further updates.
Jun 11, 6:10 AM
June 09, 2025
Facing an issue while saving the trigger in the automation.
The issue is resolved and services are back to normal. It was caused by a deployment and resulted in approximately 15 minutes of downtime.
Jun 09, 6:25 AM
Facing an issue while saving the trigger in the automation.
Triggers on workflows are not getting saved, team is working on the fix
Jun 09, 6:10 AM
June 03, 2025
Subaccount list page - new updates delayed
This issue has been resolved.
Jun 03, 3:25 AM
Subaccount list page - new updates delayed
The updates sync is in progress.
Should complete in the next 1 hour.
Jun 03, 2:27 PM
Subaccount list page - new updates delayed
Team has identifed the issue and is working on the fix.
All the updates made from 03/06/2025 6:10AM CST are not yet reflecting on the page.
Jun 03, 11:30 AM
Google review collection incident
We have received reports that filters and search queries on the sub-account list page is reflecting outdated data.
Jun 03, 6:10 AM
May 29, 2025
Google review collection incident
Datashake is now resolved and all the impacted backlog requests which were in queue have been successfully processed. Also we have verified from active usage, things are looking good.
May 31, 3:00 AM
Google review collection incident
The initial issue has been solved and multiple systems are back online for our data provider. But, there is another issue which was introduced unrelated to the initial incident. This is being looked upon. Meanwhile the backlog created by the issue is being cleared.
May 30, 8:30 AM
Google review collection incident
Underlying data provider is having issues and we are working with them to resolve the issue
May 30, 12:47 AM
Google review collection incident
Team is working on it, Will update the page with more details in sometime.
May 30, 12:47 AM
Google review collection incident
Reputation Management - Google Review Aggregates of Competitors are not available.
Prospecting - Google Reviews and Aggregates are not available in Prospect Reports.
May 29, 11:00 PM
Degraded phone verifications
Issue is resolved.
May 29, 1:40 PM
Degraded phone verifications
The Tollfree verification and trust center is having degraded performance. We are investigating.
May 29, 12:55 PM
Side bar is not visible on production
Side bar is loading fine now, Issue stands resolved.
May 29, 8:00 AM
Voice AI services degraded
Voice AI service is facing problem.
May 29, 4:30 AM
May 26, 2025
Delays across the platform in background operations
All systems are performing normally.
May 24, 9:30 AM
Delays across the platform in background operations
All components, except some areas in membership have been restored back to normal.
Membership:
Course assignment to users is facing delays.
May 24, 8:15 AM
Delays across the platform in background operations
Most of the components are back to normal.
We are monitoring the progress closely.
May 24, 7:40 AM
Delays across the platform in background operations
There were some issues in the kubernetes configuration, which impacted the node pools where background operations were running.
The fix is live.
We are monitoring our system and the workloads are coming back up.
May 24, 7:20 AM
Delays across the platform in background operations
The issue has been identified and team is working on a fix.
May 24, 7:05 AM
Delays across the platform in background operations
We have received alerts regarding some issues in the background operations. The team is running this down.
May 24, 6:10 AM
Side bar is not visible on production
Side bar is loading fine now, Issue stands resolved.
May 26, 2:15 AM
Side bar is not visible on production
Side bar is not visible on production, team is working on it.
May 26, 2:00 AM
May 24, 2025
Delays across the platform in background operations
All systems are performing normally.
May 24, 9:30 AM
Delays across the platform in background operations
All components, except some areas in membership have been restored back to normal.
Membership:
Course assignment to users is facing delays.
May 24, 8:15 AM
Delays across the platform in background operations
Most of the components are back to normal.
We are monitoring the progress closely.
May 24, 7:40 AM
Delays across the platform in background operations
There were some issues in the kubernetes configuration, which impacted the node pools where background operations were running.
The fix is live.
We are monitoring our system and the workloads are coming back up.
May 24, 7:20 AM
Delays across the platform in background operations
The issue has been identified and team is working on a fix.
May 24, 7:05 AM
Delays across the platform in background operations
We have received alerts regarding some issues in the background operations. The team is running this down.
May 24, 6:10 AM
May 23, 2025
Delays across the platform in background operations
All systems are performing normally.
May 24, 9:30 AM
Delays across the platform in background operations
All components, except some areas in membership have been restored back to normal.
Membership:
Course assignment to users is facing delays.
May 24, 8:15 AM
Delays across the platform in background operations
Most of the components are back to normal.
We are monitoring the progress closely.
May 24, 7:40 AM
Delays across the platform in background operations
There were some issues in the kubernetes configuration, which impacted the node pools where background operations were running.
The fix is live.
We are monitoring our system and the workloads are coming back up.
May 24, 7:20 AM
Delays across the platform in background operations
The issue has been identified and team is working on a fix.
May 24, 7:05 AM
Delays across the platform in background operations
We have received alerts regarding some issues in the background operations. The team is running this down.
May 24, 6:10 AM
May 22, 2025
Multiple reports of login issues.
A small number of users who logged in or had their authentication token refreshed within the last two hours may have been affected. The issue has now been resolved.
May 23, 5:38 AM
Multiple reports of login issues.
Dashboard not loading, multiple reports of login issues.
May 23, 3:24 AM
May 20, 2025
P0: Widespread Synchronization Failure Across Services
We have received confirmation from the google team regarding an underlying GCP issue impacting Google Cloud Run.
May 20, 10:35 PM
P0: Widespread Synchronization Failure Across Services
We have received confirmation from the google team regarding an underlying GCP issue impacting Google Cloud Run.
May 20, 10:30 PM
P0: Widespread Synchronization Failure Across Service
Systems are back to normal.
We are still monitoring and doing the RCA.
May 20, 10:10 PM
P0: Widespread Synchronization Failure Across Services
We are currently facing a P0 incident involving widespread synchronization issues across multiple services. The issue began around 9:15 AM IST and is actively impacting platform functionality and data integrity.
May 20, 9:15 PM
Voice AI services degraded
The issue has been resolved.
May 20, 10:50 PM
Voice AI services degraded
we are exploring the issue.
May 20, 10:35 PM
May 07, 2025
Voice AI calls degraded performance
All issues resolved.
May 08, 10:45 AM
Voice AI calls degraded performance
Appointment booking issues fixed.
May 08, 05:10 AM
Voice AI calls degraded performance
Appointment booking is having issues. the call out of the voice for address and time slots is robotic.
May 08, 02:00 AM
Voice AI calls degraded performance
Appointment booking is having issues. the call out of the voice for address and time slots is robotic.
Team is actively working with the upstream service provider to fix the issues.
May 08, 02:00 AM
Voice AI calls degraded performance
The services have improved and running normally, we continue to monitor the service.
May 07, 02:20 PM
Voice AI calls degraded performance
Increased error rate in Voice AI calls. Team is investigating.
May 07, 11:00 AM
Voice AI degraded performance
Resolved issue in agent creation and update.
All issues resolved.
May 07, 8:45 AM
Voice AI calls degraded performance
Issue adding new action is resolved.
May 07, 8:15 AM
Voice AI calls degraded performance
Issue in agent creation and update
May 07, 6:55 AM
Voice AI calls degraded performance
Issue adding new actions
May 07, 7:30 AM
Voice AI calls degraded performance
Calls issue is resolved.
May 07, 7:35 AM
Voice AI calls degraded performance
Voice AI calls degraded performance from upstream services - few calls failing
May 07, 6:40 AM
May 05, 2025
Voice AI degraded performance
Resolved issue in agent creation and update.
All issues resolved.
May 06, 12:00 AM
Opportunities not showing up
We have identified an issue with opportunities not showing up
May 05, 11:30 PM
Opportunities Feature Loading Issues
This issue is now resolved. If you are still having issues try restarting your browser or clearing cache and cookies.
If this doesn't help please check in with support.
May 05, 11:30 AM
Opportunities Feature Loading Issues
Our Dev team is currently looking into an loading issue with our Opportunities and pipelines features.
Will update this status on a resolution soon.
