Incidencias recientes
August 29 , 2025
The usage summary on the Agency and Sub-account Billing page is currently unavailable due to a temporary outage.
The issue has been resolved.
Aug 29, 2:50 AM
The usage summary on the Agency and Sub-account Billing page is currently unavailable due to a temporary outage.
Team is working on the resolution
Aug 29, 12:21 AM
Conversation AI bots may respond slowly or not at all across all communication channels including Facebook, Instagram, SMS, Live chat and Whatsapp.
The issue has been resolved.
Aug 29, 5:30 PM
Conversation AI bots may respond slowly or not at all across all communication channels including Facebook, Instagram, SMS, Live chat and Whatsapp.
The issue has been resolved for some of the customers.
Team is working on the full resolution.
Aug 28, 9:30 PM
Conversation AI bots may respond slowly or not at all across all communication channels including Facebook, Instagram, SMS, Live chat and Whatsapp.
Team is currently investing the issue.
Aug 28, 5:32 PM
August 26 , 2025
We are currently encountering significant issues with the Email Template, as it is not opening properly. This includes both the existing templates and any new templates being created.
Issue stand resolved now
Aug 26, 3:40 AM
We are currently encountering significant issues with the Email Template, as it is not opening properly. This includes both the existing templates and any new templates being created.
We are currently encountering significant issues with the Email Template, as it is not opening properly. This includes both the existing templates and any new templates being created, Team is working on it.
Aug 26, 2:50 AM
Social Planner schedule post functionality was not working as expected
Team has reverted the recent changes which was causing this issue.
Issue stand resolved now.
Aug 26, 11:30 AM
Social Planner schedule post functionality was not working as expected
Social Planner schedule post functionality was not working as expected.
Team is working on it.
Aug 26, 5:45 AM
August 25 , 2025
Create sub-account page is facing a temporary outage
Team has completed the revert, Loading fine now and issue stands resolved.
Aug 25, 5:30 AM
Create sub-account page is facing a temporary outagets
The create sub-account page is facing a temporary outage where Snapshots are not listed for selection, team is working on the fix.eam is working on it.
Aug 25, 3:00 AM
August 20 , 2025
Expecting delays in workflow processing
The issue is resolved now.
Aug 20, 10:30 AM
Several clients are reporting issues with Outlook calendar sync for new appointments
Team is working on it.
Aug 20, 10:20 AM
August 11 , 2025
Several clients are reporting issues with Outlook calendar sync for new appointments
The issue is resolved now.
Aug 12, 12:15 PM
Several clients are reporting issues with Outlook calendar sync for new appointments
Team is working on it.
Aug 11, 11:45 AM
August 08 , 2025
Issue with calendar booking widgets and funnel previews loading slowly
The issue is resolved now.
Aug 08, 12:00 PM
Issue with calendar booking widgets and funnel previews loading slowly
Team is looking into it
Aug 08, 10:47 AM
July 31 , 2025
Degraded voice AI performance
Issue stands resolved now.
Jul 30, 10:58 AM
Degraded voice AI performance
Degraded voice AI performance, Team is working it.
Jul 29, 10:55 AM
July 29 , 2025
Authorize.net payments are failing
Issue stands resolved now.
Jul 30, 10:58 AM
Authorize.net payments are failing
Due to an incident on Authorize.net we are seeing a failure in payments going through Authorize.net payment gateway. Team is tracking it and will update the status
https://status.authorize.net/
Jul 29, 11:15 AM
Authorize.net payments are failing
Team has identified Authorize.net payments are failing
Jul 29, 10:55 AM
July 24 , 2025
Degraded Voice AI performance due to TTS Provider outage. Increased Latency in agent response.
Issue stands resolved now.
Jul 24, 11:25 AM
Degraded Voice AI performance due to TTS Provider outage. Increased Latency in agent response.
Team is currently investigating this incident.
Jul 24, 10:05 AM
July 22 , 2025
Degraded Voice AI calls performance
Issue stands resolved now.
Jul 22, 8:40 AM
Degraded Voice AI calls performance
Voice agent unable to pick calls intermittently due to a third party service downtime. The issue is identified and team is working on the fix.
Jul 22, 7:40 AM
July 04 , 2025
We experienced a service degradation affecting SMS delivery.
Issue stands resolved now.
Jul 04, 3:30 AM
We experienced a service degradation affecting SMS delivery.
We experienced a service degradation affecting SMS delivery. A sudden surge in incoming email-based requests triggered our billing service at an unusually high rate, wich overwhelmed our Redis infrastructure.
Jul 04, 2:45 AM
June 26, 2025
Social Media is Down
The issue is resolved
Jun 26, 5:15 AM
Social Media is Down
Social media is down, team is working on it.
Jun 26, 5:00 AM
June 25, 2025
Opportunities not showing up
The issue has been fixed
Jun 25, 7:25 AM
Opportunities not showing up
Opportunities not showing up , page is unresponsive, team is working on it.
Jun 25, 5:15 AM
June 24, 2025
Some users may experience stuck progress indicators after completing the WordPress product action via Launchpad.
The issue has been fixed
Jun 24, 8:00 AM
Some users may experience stuck progress indicators after completing the WordPress product action via Launchpad.
Users who completed the WordPress product action via Launchpad may see the progress stuck at 0% despite successful completion, team is working on it.
Jun 24, 6:49 AM
WordPress is facing a temporary outage with the All In one Migration Import Option
WordPress facing a temporary outage with the All In one Migration Import Option, team is working on it.
Jun 23, 4:50 AM
June 23, 2025
Experiencing hangs at the AI promo page and are unable to access the production app
The downtime was caused due to a deployment going out of sync, which has now been fixed and services are fully restored. Issue stands resolved now.
Jun 23, 4:50 AM
Experiencing hangs at the AI promo page and are unable to access the production app
We are currently investigating an issue where users are experiencing hangs at the AI promo page and are unable to access the production app. Our team is looking into the root cause with priority. We will provide further updates as soon as we have more information.
Jun 23, 4:00 AM
June 20, 2025
Delays in marketplace webhook deliveries
We experienced delays in marketplace webhook deliveries due to system scaling issues; the issue has been mitigated and services are now operating normally.
Jun 20, 9:00 AM
Delays in marketplace webhook deliveries
We are experiencing delays in marketplace webhook deliveries due to system scaling issues.
Jun 20, 7:16 AM
June 19, 2025
Lag/Slowness in the system
Unexpected spike on API caused latency, the issue is resolved.
Jun 19, 10:50 AM
Lag/Slowness in the system
Due to internal API latency issue there's general lag in the system. We're currently investigating the issue.
Jun 19, 9:30 PM
June 12, 2025
Bulk Actions is down
The issue is resolved. Bulk Actions is back online.
Jun 13, 3:04 AM
Bulk Actions is down
Bulk Actions is down, It impacts any bulk action that was conducted in the system, We are seeing delays in processing the contacts.Team is investigating on it.
Jun 12, 10:00 PM
GCP & Cloudflare Outage
Core systems are now back online following the major outage impacting Google Cloud and Cloudflare services. Our team has resolved the critical issues, and functionality has been restored across the platform.
Jun 12, 5:00 PM
GCP & Cloudflare Outage
Update 4:45pm CST
Core systems are back online! We are still cleaning up some edge cases and issues from the outages.
We will have another update on impacts from this outage soon.
Jun 12, 6:10 AM
GCP & Cloudflare Outage
At approximately 1:30 PM, Google Cloud experienced a global outage that impacted multiple platforms and services.
Our development team immediately began investigating the issue and reached out to our points of contact at both Cloudflare and Google for updates.
As of around 3:00 PM, systems have slowly started to come back online.
The team is actively assessing the impact on triggers, automations, integrations, incoming leads, and conversations.
We will share another update as soon as more information becomes available.
Jun 11, 6:10 AM
June 11, 2025
Execution logs in workflows may experience delays for some time.
The delays in workflow execution logs have been resolved.
Jun 11, 8:06 AM
Execution logs in workflows may experience delays for some time.
We are currently observing delays in the visibility of execution logs within workflows. The workflows themselves are not impacted and are running as expected. Our team is actively investigating the issue and working on a fix. We’ll keep you posted with further updates.
Jun 11, 6:10 AM
June 09, 2025
Facing an issue while saving the trigger in the automation.
The issue is resolved and services are back to normal. It was caused by a deployment and resulted in approximately 15 minutes of downtime.
Jun 09, 6:25 AM
Facing an issue while saving the trigger in the automation.
Triggers on workflows are not getting saved, team is working on the fix
Jun 09, 6:10 AM
June 03, 2025
Subaccount list page - new updates delayed
This issue has been resolved.
Jun 03, 3:25 AM
Subaccount list page - new updates delayed
The updates sync is in progress.
Should complete in the next 1 hour.
Jun 03, 2:27 PM
Subaccount list page - new updates delayed
Team has identifed the issue and is working on the fix.
All the updates made from 03/06/2025 6:10AM CST are not yet reflecting on the page.
Jun 03, 11:30 AM
Google review collection incident
We have received reports that filters and search queries on the sub-account list page is reflecting outdated data.
Jun 03, 6:10 AM
May 29, 2025
Google review collection incident
Datashake is now resolved and all the impacted backlog requests which were in queue have been successfully processed. Also we have verified from active usage, things are looking good.
May 31, 3:00 AM
Google review collection incident
The initial issue has been solved and multiple systems are back online for our data provider. But, there is another issue which was introduced unrelated to the initial incident. This is being looked upon. Meanwhile the backlog created by the issue is being cleared.
May 30, 8:30 AM
Google review collection incident
Underlying data provider is having issues and we are working with them to resolve the issue
May 30, 12:47 AM
Google review collection incident
Team is working on it, Will update the page with more details in sometime.
May 30, 12:47 AM
Google review collection incident
Reputation Management - Google Review Aggregates of Competitors are not available.
Prospecting - Google Reviews and Aggregates are not available in Prospect Reports.
May 29, 11:00 PM
Degraded phone verifications
Issue is resolved.
May 29, 1:40 PM
Degraded phone verifications
The Tollfree verification and trust center is having degraded performance. We are investigating.
May 29, 12:55 PM
Side bar is not visible on production
Side bar is loading fine now, Issue stands resolved.
May 29, 8:00 AM
Voice AI services degraded
Voice AI service is facing problem.
May 29, 4:30 AM
May 26, 2025
Delays across the platform in background operations
All systems are performing normally.
May 24, 9:30 AM
Delays across the platform in background operations
All components, except some areas in membership have been restored back to normal.
Membership:
Course assignment to users is facing delays.
May 24, 8:15 AM
Delays across the platform in background operations
Most of the components are back to normal.
We are monitoring the progress closely.
May 24, 7:40 AM
Delays across the platform in background operations
There were some issues in the kubernetes configuration, which impacted the node pools where background operations were running.
The fix is live.
We are monitoring our system and the workloads are coming back up.
May 24, 7:20 AM
Delays across the platform in background operations
The issue has been identified and team is working on a fix.
May 24, 7:05 AM
Delays across the platform in background operations
We have received alerts regarding some issues in the background operations. The team is running this down.
May 24, 6:10 AM
Side bar is not visible on production
Side bar is loading fine now, Issue stands resolved.
May 26, 2:15 AM
Side bar is not visible on production
Side bar is not visible on production, team is working on it.
May 26, 2:00 AM
May 24, 2025
Delays across the platform in background operations
All systems are performing normally.
May 24, 9:30 AM
Delays across the platform in background operations
All components, except some areas in membership have been restored back to normal.
Membership:
Course assignment to users is facing delays.
May 24, 8:15 AM
Delays across the platform in background operations
Most of the components are back to normal.
We are monitoring the progress closely.
May 24, 7:40 AM
Delays across the platform in background operations
There were some issues in the kubernetes configuration, which impacted the node pools where background operations were running.
The fix is live.
We are monitoring our system and the workloads are coming back up.
May 24, 7:20 AM
Delays across the platform in background operations
The issue has been identified and team is working on a fix.
May 24, 7:05 AM
Delays across the platform in background operations
We have received alerts regarding some issues in the background operations. The team is running this down.
May 24, 6:10 AM
May 23, 2025
Delays across the platform in background operations
All systems are performing normally.
May 24, 9:30 AM
Delays across the platform in background operations
All components, except some areas in membership have been restored back to normal.
Membership:
Course assignment to users is facing delays.
May 24, 8:15 AM
Delays across the platform in background operations
Most of the components are back to normal.
We are monitoring the progress closely.
May 24, 7:40 AM
Delays across the platform in background operations
There were some issues in the kubernetes configuration, which impacted the node pools where background operations were running.
The fix is live.
We are monitoring our system and the workloads are coming back up.
May 24, 7:20 AM
Delays across the platform in background operations
The issue has been identified and team is working on a fix.
May 24, 7:05 AM
Delays across the platform in background operations
We have received alerts regarding some issues in the background operations. The team is running this down.
May 24, 6:10 AM
May 22, 2025
Multiple reports of login issues.
A small number of users who logged in or had their authentication token refreshed within the last two hours may have been affected. The issue has now been resolved.
May 23, 5:38 AM
Multiple reports of login issues.
Dashboard not loading, multiple reports of login issues.
May 23, 3:24 AM
May 20, 2025
P0: Widespread Synchronization Failure Across Services
We have received confirmation from the google team regarding an underlying GCP issue impacting Google Cloud Run.
May 20, 10:35 PM
P0: Widespread Synchronization Failure Across Services
We have received confirmation from the google team regarding an underlying GCP issue impacting Google Cloud Run.
May 20, 10:30 PM
P0: Widespread Synchronization Failure Across Service
Systems are back to normal.
We are still monitoring and doing the RCA.
May 20, 10:10 PM
P0: Widespread Synchronization Failure Across Services
We are currently facing a P0 incident involving widespread synchronization issues across multiple services. The issue began around 9:15 AM IST and is actively impacting platform functionality and data integrity.
May 20, 9:15 PM
Voice AI services degraded
The issue has been resolved.
May 20, 10:50 PM
Voice AI services degraded
we are exploring the issue.
May 20, 10:35 PM
May 07, 2025
Voice AI calls degraded performance
All issues resolved.
May 08, 10:45 AM
Voice AI calls degraded performance
Appointment booking issues fixed.
May 08, 05:10 AM
Voice AI calls degraded performance
Appointment booking is having issues. the call out of the voice for address and time slots is robotic.
May 08, 02:00 AM
Voice AI calls degraded performance
Appointment booking is having issues. the call out of the voice for address and time slots is robotic.
Team is actively working with the upstream service provider to fix the issues.
May 08, 02:00 AM
Voice AI calls degraded performance
The services have improved and running normally, we continue to monitor the service.
May 07, 02:20 PM
Voice AI calls degraded performance
Increased error rate in Voice AI calls. Team is investigating.
May 07, 11:00 AM
Voice AI degraded performance
Resolved issue in agent creation and update.
All issues resolved.
May 07, 8:45 AM
Voice AI calls degraded performance
Issue adding new action is resolved.
May 07, 8:15 AM
Voice AI calls degraded performance
Issue in agent creation and update
May 07, 6:55 AM
Voice AI calls degraded performance
Issue adding new actions
May 07, 7:30 AM
Voice AI calls degraded performance
Calls issue is resolved.
May 07, 7:35 AM
Voice AI calls degraded performance
Voice AI calls degraded performance from upstream services - few calls failing
May 07, 6:40 AM
May 05, 2025
Voice AI degraded performance
Resolved issue in agent creation and update.
All issues resolved.
May 06, 12:00 AM
Opportunities not showing up
We have identified an issue with opportunities not showing up
May 05, 11:30 PM
Opportunities Feature Loading Issues
This issue is now resolved. If you are still having issues try restarting your browser or clearing cache and cookies.
If this doesn't help please check in with support.
May 05, 11:30 AM
Opportunities Feature Loading Issues
Our Dev team is currently looking into an loading issue with our Opportunities and pipelines features.
Will update this status on a resolution soon.
